Free shipping on orders over 40€.
Orders & shipping
Is there a minimum order amount?
If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
How can I order free samples?
We include free samples with every order, so you don't need to add them to your cart.
If you'd like to try a specific perfume, you can indicate it in the "Order Notes" section that you'll find in your cart before proceeding to checkout.
Do I need to register to buy?
Once we have received the order return, the refund will be processed within 14 business days.
Where can I leave a note about my order?
For orders under $100 a shipping cost of $9.95 is charged.
All orders over $100 will be delivered for free.
SHIPPING & DELIVERY
How much is shipping?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most of our services and save time in the future.
When do I get free shipping?
Shipping is free for orders over €40 for deliveries to Spain and Portugal.
For orders under €40, the shipping cost is €3.90.
How long will my order take to arrive?
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Do you ship to all of Spain?
We ship to Spain, with the exception of the Canary Islands, Ceuta, and Melilla.
Do you ship to the Canary Islands, Ceuta, or Melilla?
No. We currently do not ship to the Canary Islands, Ceuta, or Melilla.
Do you ship to Portugal?
Yes.
In Portugal, the same conditions apply as in Spain:
- Orders under €40: €3.90
- Orders of €40 or more: free shipping
- Typical delivery time: 24 to 48 hours
Do you ship internationally?
Yes. We ship to countries in the European Union.
International shipping has a flat rate of €20 and an estimated delivery time of 2 to 7 business days. This excludes Portugal, which has the same shipping conditions as Spain.
Currently, we do not ship outside the European Union.
Which shipping company do you use?
Our orders are shipped using SEUR.
What happens if I have a problem with my order?
If you have any problem with the order or delivery, write to us at info@leparfumsecret.es or call +34 647879665, indicating your order number, and we will help you resolve the issue.
PAYMENTS
What payment methods do you accept?
You can currently pay using:
- Shop Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Bancontact
- BLIK
- iDEAL | Wero
- Klarna
- MobilePay
The available methods will appear during checkout.
Can I pay with Bizum?
No. We currently do not accept Bizum as a payment method.
Can I pay cash on delivery?
No. We currently do not offer cash on delivery.
PERFUMES & EQUIVALENTS
I can't find the perfume I'm looking for, what can I do?
You can chat with our virtual assistant in the bottom right corner by typing the name of the perfume you are looking for.
How can I choose a perfume if I don't know which one to buy?
In our product sheets you will find information such as the equivalence, olfactive family, intensity and main notes of each perfume.
If you already know a fragrance you like, you can also type its name directly into our search engine or ask our virtual assistant to discover related options.
What sizes are the perfumes available in?
Depending on the line and reference, our perfumes may be available in different formats:
15 ml · 30 ml · 50 ml · 100 ml · 250 ml
The availability of each size may vary by perfume.
What are dupe perfumes?
Le Parfum Secret perfumes are original creations that may share the same olfactory notes and aromatic characteristics with well-known perfumes.
The equivalences serve as a reference to help you easily find the type of fragrance you are looking for.
Are Le Parfum Secret perfumes original?
The perfumes we sell are Le Parfum Secret's own creations.
The brands or perfumes listed as equivalences are used solely as olfactive references to facilitate the search for similar scents.
Does the perfume smell exactly like the reference perfume?
Our perfumes share olfactory notes and characteristics but are our own creations.
Furthermore, a perfume can evolve differently depending on each person's skin.
How can I find out which perfume each number corresponds to?
Feel free to ask our virtual assistant (in the chat at the bottom right). You can search directly by our LPS reference or enter the name of the perfume you know in the search bar.
On the product pages, you will also find information about their olfactory characteristics.
Can I search directly by perfume name?
Yes. Type the name of the perfume you are looking for into our search engine and we will show you the related references we have available.
You can also ask our virtual assistant directly.
Do you have an equivalence catalog?
Yes. We have an extensive catalog of perfume references.
You can also check equivalences with our virtual assistant or use the website's search engine by entering the name of the perfume you are looking for.
What do the references No., PG, and PA mean?
These are codes we use to differentiate our perfume lines:
- Nº: Haute Perfumery
- PG: Niche Perfumes
- PA: Arabian Perfumes
These codes make it easy to locate each fragrance within our catalog.
What is an olfactory family?
The olfactive family helps us identify the general character of a perfume and makes it easier to find fragrances according to our tastes.
In our catalog, you will find perfumes from different families such as Citrus, Floral, Fruity, Fougère, Chypre, Woody, Oriental, or Gourmand.
What are top, middle, and base notes?
A perfume evolves after application:
Top notes: These are the first notes perceived when the fragrance is sprayed.
Heart notes: These appear afterwards and form the main personality of the perfume.
Base notes: These are the deepest and most persistent notes, which remain on the skin for the longest time.
SETS & SAMPLES
Do you include free samples with orders?
Yes. We include free samples with our orders so you can continue to discover new fragrances.
The quantity usually varies depending on the order amount and availability.
Can I request a specific sample?
Yes. You can leave us a suggestion in the order notes before finalizing your purchase.
Tell us which perfume you would like to try and we will try to include that sample if available.
Can I mix men's, women's, and children's perfumes in the High Perfumery Set?
Yes. In the High Perfumery Set of 3 perfumes of 30 ml, you can combine men's, women's, and children's references as you prefer.
Do the three perfumes in the set have to be different?
No. You can choose three different perfumes or repeat the same fragrance.
Can I include Niche or Arabian perfumes in the Fine Perfumery Set?
No. Niche and Arabic perfumes have their own set and a different price.
If you want to choose references from these lines, you must select the corresponding pack
CHANGES, RETURNS & INCIDENTS
My order arrived broken or damaged, what do I do?
If any product has arrived broken or damaged during transport, please write to us at info@leparfumsecret.es or call +34 647879665, indicating your order number and explaining what happened.
If possible, also attach photographs so that we can review the incident.
We will arrange the corresponding exchange or return with you.
I received the wrong product, what do I do?
If we have made a mistake preparing your order, please write to us at info@leparfumsecret.es or call +34 647879665, indicating your order number.
We will review what happened and arrange the corresponding exchange or refund with you.
Can I return a product if I've changed my mind?
If you wish to return a product of your own accord, please contact us at info@leparfumsecret.es or call us at +34 647879665 so we can guide you on how to proceed.
In these cases, the customer is responsible for the cost of the return shipment.
Who pays for return shipping?
It depends on the reason.
If the product has arrived damaged, there has been a problem during transport, or we have made a mistake in preparing the order, please contact us so we can manage the incident.
If you wish to voluntarily exchange or return a product, the return shipping costs will be borne by the customer.
IN-STORE & CONTACT
Do you have physical stores?
Yes. We currently have two physical Le Parfum Secret stores in Valencia, located in Manises and Aldaia.
Where are Le Parfum Secret stores located?
MANISES: Av. de la Generalitat Valenciana, 3, 46940 Manises, Valencia
ALDAIA: C. de la Carretera d'Aldaia, 44, 46960 Aldaia, Valencia
Can I try a perfume in-store before buying it?
Yes. You can visit our physical stores in Manises and Aldaia.
How can I contact Le Parfum Secret?
For any questions related to products, orders, payments, shipping, or issues, you can write to us at:
or talk to us at +34 647879665
If your inquiry is related to an order, please also provide the order number so we can assist you more quickly.
LPS CLUB · Members and product sales
What is LPS Club?
LPS Club is our community for those who want to access exclusive conditions and benefits as members and discover other possibilities related to our products.
All information is available at:
How can I become a member of LPS Club?
If you want to know how LPS Club works, its benefits, and how to get started, visit:
There you will find all the information to become a member.
Can I sell Le Parfum Secret products?
If you are interested in selling our products or exploring the possibilities of becoming a part of LPS Club, please visit:
Do you offer wholesale or distributor terms?
If you are interested in marketing our products, working with them, or learning about the conditions available for partners, you can find all the information at:
I own a store, hair salon, or beauty center. Can I sell your products?
You can find out about the different possibilities for working with Le Parfum Secret through LPS Club.
You will find all the information at:
I'm already a member. Where do I place my orders?
If you are already a member, you must place your orders from the LPS Club private website:
Log in with your account to access.
I'm a member and I don't know how to access the private website, what should I do?
If you are already a member but don't know how to access the private LPS Club website, please contact your advisor.
She will be able to help you with access and answer any questions related to your account.
Why aren't my member prices showing up on leparfumsecret.es?
Because leparfumsecret.es is our store aimed at the end customer.
If you are an LPS Club member, you should place your orders from the private website:
There you can log in and access the conditions corresponding to your account.
