Return Policy

Wow, haven't we convinced you? Here you can find all the information regarding exchanges and returns.

• Can I make a return?

At Le Parfum Secret we do not offer returns or exchanges, but if any incident has occurred with your order, please contact us indicating your name and surname, order date and order number through [contact email]​.

You can also do so by calling +34 647 879 665 or sending us a Whatsapp to this same number.

• I have received an incorrect or damaged product. What I do?

We are sorry if your product has arrived damaged. To resolve it as soon as possible, please send us an email to ​[contact email]​ within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!

• Do you return the money?

We only offer refunds to customers who receive incorrect or damaged items. If this is your case, please contact us at ​[contact email]​ with photos of your item and we will find a solution.

Once received, we will contact you and tell you the next steps to process the return.

• Items are missing from my order, what do I do?

In this case, it is necessary that you contact us at ​[contact email]​ or by telephone at +34 647 879 665 indicating your name and surname, the order number and the missing items.

• The estimated time has passed and my order has not arrived, what do I do?

It is possible that an incident has occurred with the transport company. We ask that you wait an additional 24 hours and if you do not receive your order, you must contact us at ​[contact email]​ or by phone at +34 647 879 665 indicating name and surname and the order number.