Return Policy

Oh no! We haven't convinced you? Here you can find all the information regarding exchanges and returns.

• Can I make a return?

At Le Parfum Secret, we offer returns or exchanges in the event that an issue has occurred with your order. Please contact us with your full name, order date, and order number at info@leparfumsecret.es.

You can also call us at +34 647 879 665 or send us a WhatsApp message to this same number.  

• I received an incorrect or damaged product. What should I do?

We are sorry if your product arrived damaged. To resolve this as quickly as possible, please send us an email at info@leparfumsecret.es within one week of delivery, including photos of your damaged product, your order number, and any other details you have regarding the order. We will contact you with a solution as soon as possible!

• Do you offer refunds?

We only offer refunds to customers who receive incorrect or damaged items. If this is your case, please contact us at info@leparfumsecret.es with photos of your item, and we will find a solution.

Once received, we will contact you and explain the next steps to process the return.

• Items are missing from my order. What should I do? 

In this case, please contact us at info@leparparfumsecret.es or by phone at +34 647 879 665, providing your full name, order number, and the missing items.

• The estimated delivery time has passed and my order hasn't arrived. What should I do?

There may have been an issue with the shipping company. Please wait an additional 24 hours, and if you still have not received your order, please contact us at info@leparfumsecret.es or by phone at +34 647 879 665, providing your full name and order number.