Return Policy

Oh, haven't we convinced you? Here you can find all the information regarding returns and exchanges.

• Can I return an item?

At Le Parfum Secret, we do not offer returns or exchanges, but if there has been an issue with your order, please contact us at info@leparfumsecret.es, providing your full name, order date, and order number.

You can also do so by calling +34 647 879 665 or sending us a WhatsApp message to the same number.

• I received a wrong or damaged product. What should I do?

We apologize if your product arrived damaged. To resolve this as soon as possible, please email us at info@leparfumsecret.es within one week of delivery with photos of your damaged product, your order number, and any other details you have about the order. We will contact you with a solution as soon as possible!

• Do you offer refunds?

We only offer refunds to customers who receive wrong or damaged items. If this is your case, please contact us at info@leparfumsecret.es with photos of your item, and we will find a solution.

Once received, we will contact you and let you know the next steps for processing the refund.

• Items are missing from my order, what do I do?

In this case, you need to contact us at info@leparfumsecret.es or by phone at +34 647 879 665, providing your full name, order number, and the missing items.

• The estimated time has passed, and my order has not arrived, what do I do?

It is possible that there has been an incident with the shipping company; we ask you to wait 24 hours more, and if you do not receive your order, you need to contact us at info@leparfumsecret.es or by phone at +34 647 879 665, providing your full name and order number.